Warranty Policy

1) Warranty Scope & Duration

Coverage

This policy covers:

• All branded monitors

• In-box accessories (stand, power adapter, and cables)

Warranty Period

• The warranty period follows the customer invoice or applicable local law.

• If not otherwise specified, the standard warranty period is 36 months (3 years) from the purchase date.

DOA – Defect on Arrival

• If a confirmed quality defect appears within 7 calendar days of receiving the product, the customer may request a replacement (subject to stock availability).

Note: Local retailer/platform policies and applicable laws take priority over this document.

2) Warranty Covers

The warranty covers manufacturing or functional defects, including:

• No power / unstable signal

• Random shutdowns

• Malfunctioning ports or connectors

• Abnormal sound/noise

• Button or OSD (menu) failure

• Panel defects that fall within the approved criteria (See Section 4)

• Power adapter or included cables with manufacturing defects

3) Warranty Does Not Cover

The warranty does not apply to issues caused by improper use, damage, or unauthorized handling, including:

• Physical or accidental damage (cracked screen, dents, liquid damage, burns, corrosion, insect damage)

• Use in unsuitable environments (unstable voltage, extreme temperature/humidity)

• Use of non-standard or faulty cables

• Unauthorized repair, modification, disassembly, or firmware flashing

• Missing, altered, or unreadable serial numbers/labels

• Cosmetic issues that do not affect functionality (minor scratches, small paint chips)

• Image retention caused by long-term static content at high brightness without protective settings

4) Panel Policy (Customer-Friendly Version)

Panel Quality

All units are shipped with A+/A++ grade panels.

4.1 Pixel Defects

Bright Pixels (Lit Pixels)

• Allowed: 0

• If 1 or more bright pixels are confirmed under normal viewing (approx. 50 cm distance, standard lighting), the unit qualifies for replacement.

Dark Pixels

• Up to 3 dark pixels are acceptable if spaced apart (≥10 mm) and not clustered.

• If the limit is exceeded → replacement allowed.

Cluster Rule

• Two or more defective pixels within a 10 mm area count as a cluster → qualifies for replacement.

4.2 Lines or Internal Scratches

• Any bright or dark line on the panel is not allowed.

• If confirmed → replacement is approved.

4.3 Backlight Uniformity & Light Bleed

• Slight edge light bleed is normal for LCD technology.

• If unevenness or light bleed is clearly visible during normal use (standard brightness, lit room, typical viewing conditions) and affects usability, the unit will be evaluated for repair or replacement.

Note:
Extreme testing conditions (very dark room, very high/low brightness, special test images) are not used as the basis for customer claims.

Non-Warranty Monitor Policy (Pre-Order Units)

1. Product Condition

• All pre-ordered non-warranty monitors are brand new, factory sealed, and directly sourced from the manufacturer.

• As these units do not include local warranty service, they are offered at a significantly reduced price compared to regular warranty units.

2. Warranty Status

• These monitors do NOT include local warranty, repair service, replacement, or after-sales support.

• The product comes with 3 years of manufacturer warranty counted from our purchase date.

  • Import transit time and the last 30 days are not counted as warranty days.

• Customers are allowed to inspect and test the monitor at the time of receiving the product.

• No claims, returns, or replacements will be accepted for any issue that appears after delivery.

3. Warranty Claim (From Origin / China)

• If a customer chooses to claim warranty:

  • Warranty support can only be processed through the original Chinese distributor.

  • A shipping & handling charge of 3000 BDT per kilogram will apply.

    • Shipping weight includes the original box and additional protective packaging to prevent damage.

    • Charges may change in the future if shipping rates or customs duties are updated.

• Warranty approval and processing time depend entirely on the foreign distributor or brand.

• Estimated timeline:

  • Warranty processing: ~15 days

  • Two-way shipping: ~20 days

1. Overview

MOZA Racing warrants that products purchased from www.mozaracing.com are free from defects in materials and workmanship under normal use during the applicable warranty period.

This warranty applies only to original, genuine, and unmodified products. It does not cover damage caused by improper installation, misuse, abuse, accidents, negligence, unauthorized modifications, or normal wear and tear over time.

If a product is found to have a defect covered by this warranty, MOZA Racing will, at its discretion, repair, replace, or refund the product.

For more details regarding repairs, exchanges, and returns, please refer to our After-Sales Service Policy.

2. Extended Warranty for MOZA Wheel Bases

To further enhance your experience and reaffirm our commitment to product quality and long-term support, all MOZA Wheel Bases & Flight Bases now come with a 2-year warranty (extended by 1 additional year).

Key notes:

• The total warranty period for MOZA Wheel Bases is 24 months

• This extended warranty applies only to purchases made through MOZA official channels and authorized distributors

• Warranty periods for all other products remain unchanged

Please refer to the tables below for detailed warranty coverage by product category.

3. Warranty Period by Product

Warranty periods vary depending on product type, materials, usage rate, and availability of spare parts.

Racing Simulation Products

Flight Simulation Products

Accessories generally refer to non-electronic or consumable items and are not covered under the warranty unless otherwise stated.

4. Shipping, Repair, and Responsibility

• Customers are responsible for shipping costs when sending products back to MOZA Racing, once return permission has been granted.

• If the issue is confirmed to be a manufacturing or quality-related defect, MOZA Racing will cover:

  • Testing costs

  • Material costs

  • Labor costs

  • Return shipping costs for the repaired or replaced product

• If the issue is determined not to be covered by warranty, MOZA Racing will contact the customer to:

  • Obtain approval for paid repair, or

  • Arrange return of the product at the customer’s expense

5. How to Obtain Warranty Service (RMA Process)

If your product is within the warranty period and requires service:

1. Please contact support@mozaracing.com to request a Return Merchandise Authorization (RMA) number

2. Ship the product to the designated address with all required documentation

3. Once received and inspected, MOZA Racing will proceed with repair, replacement, or refund as applicable

Refunds (if approved) are typically processed within 5–7 business days after the returned item has been received and confirmed.

6. Refund & Sales Channel Policy

• Refund services are provided only for purchases made through the MOZA Racing Official Store

• Orders placed through third-party websites or retail stores are not eligible for refunds through MOZA Racing

• For third-party purchases, customers should contact the original seller directly
  (Warranty service may still apply, depending on the seller and region)