Warranty Policy

1) Warranty Scope & Duration

Coverage

This policy covers:

• All branded monitors

• In-box accessories (stand, power adapter, and cables)

Warranty Period

• The warranty period follows the customer invoice or applicable local law.

• If not otherwise specified, the standard warranty period is 36 months (3 years) from the purchase date.

DOA – Defect on Arrival

• If a confirmed quality defect appears within 7 calendar days of receiving the product, the customer may request a replacement (subject to stock availability).

Note: Local retailer/platform policies and applicable laws take priority over this document.

2) Warranty Covers

The warranty covers manufacturing or functional defects, including:

• No power / unstable signal

• Random shutdowns

• Malfunctioning ports or connectors

• Abnormal sound/noise

• Button or OSD (menu) failure

• Panel defects that fall within the approved criteria (See Section 4)

• Power adapter or included cables with manufacturing defects

3) Warranty Does Not Cover

The warranty does not apply to issues caused by improper use, damage, or unauthorized handling, including:

• Physical or accidental damage (cracked screen, dents, liquid damage, burns, corrosion, insect damage)

• Use in unsuitable environments (unstable voltage, extreme temperature/humidity)

• Use of non-standard or faulty cables

• Unauthorized repair, modification, disassembly, or firmware flashing

• Missing, altered, or unreadable serial numbers/labels

• Cosmetic issues that do not affect functionality (minor scratches, small paint chips)

• Image retention caused by long-term static content at high brightness without protective settings

4) Panel Policy (Customer-Friendly Version)

Panel Quality

All units are shipped with A+/A++ grade panels.

4.1 Pixel Defects

Bright Pixels (Lit Pixels)

• Allowed: 0

• If 1 or more bright pixels are confirmed under normal viewing (approx. 50 cm distance, standard lighting), the unit qualifies for replacement.

Dark Pixels

• Up to 3 dark pixels are acceptable if spaced apart (≥10 mm) and not clustered.

• If the limit is exceeded → replacement allowed.

Cluster Rule

• Two or more defective pixels within a 10 mm area count as a cluster → qualifies for replacement.

4.2 Lines or Internal Scratches

• Any bright or dark line on the panel is not allowed.

• If confirmed → replacement is approved.

4.3 Backlight Uniformity & Light Bleed

• Slight edge light bleed is normal for LCD technology.

• If unevenness or light bleed is clearly visible during normal use (standard brightness, lit room, typical viewing conditions) and affects usability, the unit will be evaluated for repair or replacement.

Note:
Extreme testing conditions (very dark room, very high/low brightness, special test images) are not used as the basis for customer claims.

1. Product Condition

• All pre-ordered non-warranty monitors are brand new, sealed, and directly sourced from the factory.

• Since we do not provide local warranty service for these units, we are able to offer them at a significantly reduced price.

2. Warranty Status

• Non-warranty monitors do NOT include any local warranty, repair service, replacement, or after-sales coverage.

• Customers may inspect and check the product at the time of receiving it, but:

  • No claims, returns, or replacements can be made for any issue that appears later.

3. Warranty Claim (From Origin)

For customers who still wish to seek warranty support:

• Warranty can only be claimed directly from the original / Chinese distributor.

• A shipping & handling charge of 6,000 BDT per kilogram will apply for sending the product to the origin.

• Processing time and approval depend entirely on the foreign distributor.