Peripherals Warranty Policy

1. Warranty Coverage

  • All products include a 1-Year Replacement Warranty only if the product is not repairable.

  • If the product is repairable, only the malfunctioning parts will be replaced under warranty.

2. Warranty Processing Time

  • Standard warranty resolution time is 7–12 working days, depending on the issue and parts availability.

3. Warranty Submission Requirements

Customers must submit the product with:

  • The original box/packaging, and

  • A visible, undamaged serial number (S/N)

The product must be submitted directly by the customer to our designated service location.
We do not provide product pick-up services from customers.

4. Proof of Warranty

  • If a product does not include a warranty, it will be clearly mentioned on the invoice.

5. Warranty Limitations (Not Covered)

The warranty does NOT cover:

  • Physical damage, dents, cracks, broken parts

  • Burn marks, liquid damage, or internal corrosion

  • Products in excessively dirty, unhygienic, or poorly maintained condition

  • Damage caused by misuse, negligence, modification, or improper handling

Koorui Monitor Warranty Policy

1) Warranty Scope & Duration

Coverage

This policy covers:

  • All branded monitors

  • In-box accessories (stand, power adapter, and cables)

Warranty Period

  • The warranty period follows the customer invoice or applicable local law.

  • If not otherwise specified, the standard warranty period is 36 months (3 years) from the purchase date.

DOA – Defect on Arrival

  • If a confirmed quality defect appears within 7 calendar days of receiving the product, the customer may request a replacement (subject to stock availability).

Note: Local retailer/platform policies and applicable laws take priority over this document.

2) Warranty Covers

The warranty covers manufacturing or functional defects, including:

  • No power / unstable signal

  • Random shutdowns

  • Malfunctioning ports or connectors

  • Abnormal sound/noise

  • Button or OSD (menu) failure

  • Panel defects that fall within the approved criteria (See Section 4)

  • Power adapter or included cables with manufacturing defects

3) Warranty Does Not Cover

The warranty does not apply to issues caused by improper use, damage, or unauthorized handling, including:

  • Physical or accidental damage (cracked screen, dents, liquid damage, burns, corrosion, insect damage)

  • Use in unsuitable environments (unstable voltage, extreme temperature/humidity)

  • Use of non-standard or faulty cables

  • Unauthorized repair, modification, disassembly, or firmware flashing

  • Missing, altered, or unreadable serial numbers/labels

  • Cosmetic issues that do not affect functionality (minor scratches, small paint chips)

  • Image retention caused by long-term static content at high brightness without protective settings

4) Panel Policy (Customer-Friendly Version)

Panel Quality

All units are shipped with A+/A++ grade panels.

4.1 Pixel Defects

Bright Pixels (Lit Pixels)

  • Allowed: 0

  • If 1 or more bright pixels are confirmed under normal viewing (approx. 50 cm distance, standard lighting), the unit qualifies for replacement.

Dark Pixels

  • Up to 3 dark pixels are acceptable if spaced apart (≥10 mm) and not clustered.

  • If the limit is exceeded → replacement allowed.

Cluster Rule

  • Two or more defective pixels within a 10 mm area count as a cluster → qualifies for replacement.

4.2 Lines or Internal Scratches

  • Any bright or dark line on the panel is not allowed.

  • If confirmed → replacement is approved.

4.3 Backlight Uniformity & Light Bleed

  • Slight edge light bleed is normal for LCD technology.

  • If unevenness or light bleed is clearly visible during normal use (standard brightness, lit room, typical viewing conditions) and affects usability, the unit will be evaluated for repair or replacement.

Note:
Extreme testing conditions (very dark room, very high/low brightness, special test images) are not used as the basis for customer claims.

Non Warranty Monitor Policy

Non-Warranty Monitor Policy (Pre-Order Units)

1. Product Condition

  • All pre-ordered non-warranty monitors are brand new, factory sealed, and directly sourced from the manufacturer.

  • As these units do not include local warranty service, they are offered at a significantly reduced price compared to regular warranty units.

2. Warranty Status

  • These monitors do NOT include local warranty, repair service, replacement, or after-sales support.

  • The product comes with 3 years of manufacturer warranty counted from our purchase date.

    • Import transit time and the last 30 days are not counted as warranty days.

  • Customers are allowed to inspect and test the monitor at the time of receiving the product.

  • No claims, returns, or replacements will be accepted for any issue that appears after delivery.

3. Warranty Claim (From Origin / China)

  • If a customer chooses to claim warranty:

    • Warranty support can only be processed through the original Chinese distributor.

    • A shipping & handling charge of 3000 BDT per kilogram will apply.

      • Shipping weight includes the original box and additional protective packaging to prevent damage.

      • Charges may change in the future if shipping rates or customs duties are updated.

  • Warranty approval and processing time depend entirely on the foreign distributor or brand.

  • Estimated timeline:

    • Warranty processing: ~15 days

    • Two-way shipping: ~20 days